The EBC L&S programme was underpinned by a sound understanding of human factors and safety thinking.
Using this as a basis enabled the teams to develop interventions that would tackle problems seen when human behaviours impact on patient safety.
Simply telling people to behave in a certain way doesn’t work – we need a structured approach to create new cultural norms in communication.
Workplace behaviour and civility
Find resources on workplace behaviour and civility in the RCOG's Workplace Behaviour Toolkit.
Compassionate leadership
Read about compassionate leadership on The King's Fund website
Human factors
Watch the human factors and situational awareness video from the original Each Baby Counts project: